How to recover an account

This guide is based on this reddit thread by KKohaku21 with some additional information by Laura#9720 and will take you through the steps to recover your Kirara Fantasia account in case that you've lost access to it.

Requesting the recovery mail
Firstly, head over to https://contact.kirarafantasia.com/inquiry/

Then, fill out the form as outlined in the picture below.



You can copy and paste this text for the final text box:  There's also an alternative version if you want to sound more regretful:

After clicking the green box, you should be lead to another page, with another green box.

Just click the green box again, it's just a confirmation page.

Now you play the waiting game. Usually, you'll get a reply pretty fast. They have an automated response system after all.

The first reply can usually be disregarded. You're looking for an email that has something like the text in the table below (in the "Japanese text" column).

Filling out the form in the email
The examples in the following table are just that, examples. Don't blindly copy and paste them into your reply email! If you're not sure about any fields, put in  which translates to "I forgot."

Steps after replying to your recovery mail
Once you've filled out the form and sent your reply, it's time to play the waiting game again.This time, you won't get an automated response, so depending on how many "忘れました. " you filled in, the reply you get will vary. If you see the following in the email, you've succeeded:

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引き継ぎID：Bind code

パスワード：Password

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You can then login using the bind code and password. If you don't know how to do that, carefully read the complete steps outlined in the 6th step of this guide. After you did that you should not only know how to login using the Bind code and Password, but also how to make sure you never lose your account again.

They didn't reply with a bind code and password
If you fail the recovery they'll send it back to you and ask you to clarify, and if you fail too many times they'll ask you for gem purchase history as proof. If you don't have that, then your account probably done for.

For android users:

Log into https://payments.google.com/ > other purchase history > kirara fantasia and get the transaction ID, date and amount.

For iOS users:

iTunes store > scroll down and select Apple ID > Purchase history > Take a screenshot of a Kirafan purchase and send it as your reply.

Help, I'm having trouble with certain steps/this whole process and am not sure how to continue.
If you properly read this guide, but are still having trouble with certain steps or the whole process in general you can always ask for help in the support channel of the Kirara Fantasia Discord Server or create a thread in the Kirara Fantasia subreddit. As long as you're friendly and provide enough information you should find people who are willing to help.

IMPORTANT: What you should do after successfully recovering your account!
To prevent his from ever happening again, you should properly bind your account.