How to recover an account

This guide is based on this reddit thread by KKohaku21 with some additional information by Laura#9720 and will take you through the steps to recover your Kirara Fantasia account in case that you've lost access to it.

Requesting the recovery mail
Firstly, head over to https://contact.kirarafantasia.com/inquiry/

Then, fill out the form as outlined in the picture below.



You can copy and paste this text for the final text box:  There's also an alternative version if you want to sound more regretful:

After clicking the green box, you should be lead to another page, with another green box.

Just click the green box again, it's just a confirmation page.

Now you play the waiting game. Usually, you'll get a reply pretty fast. They have an automated response system after all.

The first reply can usually be disregarded. You're looking for an email that has something like the text in the table below (in the "Japanese text" column).

Filling out the form in the email
The examples in the following table are just that, examples. Don't blindly copy and paste them into your reply email! If you're not sure about any fields, put in  which translates to "I forgot."

Steps fter sending your recovery mail reply
Once you've filled out the form and sent your reply, it's time to play the waiting game again.This time, you won't get an automated response, so depending on how many "忘れました. " you filled in, the reply you get will vary. If you see the following in the email, you've succeeded:

---

引き継ぎID：Bind code

パスワード：Password

---

You can then login using the bind code and password. If you don't know how to do that, carefully read the complete steps outlined in the 4th step of this guide. After you did that you should not only know how to login using the Bind code and Password, but also how to make sure you never lose your account again.

They didn't reply with a bind code and password
If you fail the recovery they'll send it back to you and ask you to clarify, and if you fail too many times they'll ask you for gem purchase history as proof. If you don't have that, then your account probably done for.

For android users:

Log into https://payments.google.com/ > other purchase history > kirara fantasia and get the transaction ID, date and amount.

For iOS users:

iTunes store > scroll down and select Apple ID > Purchase history > Take a screenshot of a Kirafan purchase and send it as your reply.

Help, I'm having trouble with certain steps/this whole process and am not sure how to continue.
If you properly read this guide, but are still having trouble with certain steps or the whole process in general you can always ask for help in the support channel of the Kirara Fantasia Discord Server or create a thread in the Kirara Fantasia subreddit. As long as you're friendly and provide enough information you should find people who are willing to help.

IMPORTANT: What you should do after successfully recovering your account!
To prevent his from ever happening again, you should properly bind your account.


 * 1) Click on the "Menu" button at the top right of your screen.
 * 2) Click on the Settings button at the bottom left of the menu. It's the Button with two beige cogwheels.
 * 3) Once you're in the Settings menu, you'll see a lot of big buttons on your screen. Click on the button at the bottom left.
 * 4) Now you can choose between one of two options:
 * 5) Binding your account using an ID and a password:
 * 6) * If you click the top button you will be able to generate an ID and add a password. These can be used to login into your account from a different device ONCE.
 * 7) * The ID and password are onetime use which means that once you used them they won't work again. They also have an expiration date which will be shown once you generate the code.
 * 8) Binding your account using a Google or Apple account:
 * 9) * If you click on the Google/Apple button in the middle you can link your Kirara Fantasia account to a Google/Apple account.
 * 10) * This is the recommended method of binding your account since it's the fastest and most secure.

To login to your account from a different device, go to the title screen of the game on that device, click the 2nd button from the bottom left (a window should pop up) and choose your login method of choice.

Click the first button in that window to type in your ID and password or click the second button to log in with your Google/Apple account.